FAQ's

Have a question?  Read some of our FAQ's here.

  • What postage service do you use? 

We use Evri home delivery for all our parcels.

  • How long does postage take?

Normally around 3-5days, we use the standard postage & we aim to to have your item/s sent out the next day. Postage times will differ around public holidays. 

We only post to the UK & standard postage is £2.99 with free postage over £40

  • How can I return my item? 

Please contact us at She.lovedpreloved@gmail.com so we can discuss your issue. 

You have 30days to return your item if you have changed your mind, buyer pays postage.

  • How can I read your reviews? 

You can read our reviews on the red tab on our home page. You can also see our reviews on Facebook & on our eBay page Shelovedpreloved.

  • Do you buy clothes?

Yes we buy from our local community in Shrewsbury. Please contact us if your interested in selling your clothes to us.

  • My items say 'out of stock' when I reached checkout? 

We unfortunately only have 1 of each item in stock, so we always recommend buying sooner rather then later.

  • When you do upload new items? 

We upload our new stock every Sunday at 7.30pm

  • How do we contact you?
You can contact us either by the message tab on our website, our Facebook & Instagram messenger or our email she.lovedpreloved@gmail.com